Booking information

BOX OFFICE (01603) 660352
Norwich Arts Centre, St Benedict's Street, Norwich, NR2 4PG

Front of House Manager - Kelly Robb
Telephone 01603 660352 / 01603 660387 or e-mail This email address is being protected from spam bots, you need Javascript enabled to view it

OPENING HOURS 
General Telephone and In Person sales:
Monday - Saturday 10am - 7pm
Sundays / Bank Holidays - Closed (unless a performance has been booked)
(Tickets are available for evening performance sales up until 10pm)

ONLINE BOOKING
Book tickets online at www.ueaticketbookings.co.uk 
Tickets are subject to an online booking fee. See UEA website for charges. Tickets can also be purchased in person from the UEA Box Office.

OUTSIDE TICKET AGENTS 

Tickets can also be purchased in person Soundclash Records on St Benedicts Street. Tickets are subject to a small booking fee.

CREDIT / DEBIT CARDS
Credit / Debit cards accepted – there will be a 30p surcharge per ticket on all card bookings. Electron cards are not accepted over the phone.  Card bookings made by phone will be held for collection on production of the relevant card. Tickets can be collected from the front desk between the above stated hours or on the night of the event. If you would like your tickets posted please specify this at the time of purchase. We charge 50p for this service.  Tickets purchased less than 7 days prior to an event will be held at the door ready for collection.

CONCESSIONS
Concessions are indicated where available. We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, Go For Less card holders, those on Income Support and registered disabled. Proof of status must be shown when booking or collecting tickets.
Wheelchair users and visually impaired customers are entitled to one complimentary ticket for an escort.
Childen under 5 may attend events for free if no seat is required.  Children under 14 must be accompanied by an adult

GROUP DISCOUNT
Book 10 tickets for one show and receive 1 Complimentary ticket free. Offered on theatre, performance and comedy shows only. Subject to availability.


REFUNDS
Norwich Arts Centre regrets that it is unable to refund tickets unless the performance is postponed or cancelled. In the event of cancellation only the face value of the ticket will be refunded.
However, for sold-out events we may be able to offer refunds on returned tickets.

SEATING / STANDING
All events listed on our website and in our brochure are standing unless indicated otherwise, and therefore no seating will be available in the auditorium.
Seated events operate on a first-come-first-served basis. When a seated event sells out standing tickets will be added at the same price. 

Please book early and arrive early to avoid disappointment. Auditorium doors usually open 15 minutes prior to the advertised start time, however you are welcome to enjoy a pre-show drink in the Café Bar beforehand.

ACCESS
The auditorium, darkrooms and multi-media department are easily accessible. The café bar and gallery is accessible and there are disabled toilet facilities, although we regret that half the exhibition space is not accessible to people in wheelchairs. The auditorium has an Induction Loop. Norwich Arts Centre has baby changing facilities. Please call us if you wish to discuss any other access requirements.

FREE MAILING LISTS
To join our postal mailing or email weekly bulletin list please leave your name and address with the Box Office on 01603 660352 - or fill in the online mailing list form.

Data Protection: Norwich Arts Centre does NOT make customer infomation available to any outside organisation

SMOKING
In compliance with the new UK legislation, Norwich Arts Centre is a no-smoking venue.

DISCLAIMERS
All information on this site is updated as regularly as possible. However, please note that there may be times (e.g. over weekends, bank holidays or when the server is down for maintenance) that we may be unable to update the website with the latest event information.

Please contact the Box Office on 01603 660352 if you require the latest information on any event, especially if you are travelling from afar or in adverse weather conditions. There may be times when acts/bands cancel at the last minute or support acts change immediately prior to the show's commencement, and when we might not be able to contact all ticket purchasers individually.

Norwich Arts Centre does not give refunds unless an event is cancelled.
Norwich Arts Centre reserves the right to refuse admission.
Norwich Arts Centre reserves the right to change the programme without notice.

PLEASE NOTE

Our programme is correct at time of going to press.  However, we reserve the right to alter or amend the programme.  Please contact the Box Office on 01603 660352 if you require the latest information on any event.